Overmach Service

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Engineers, mechanical engineers, electronic engineers and CNC programming operators are at the basis of a high level Service.

Efficient phone operators promptly handle the phone calls to the engineer appointed to customer's area and machine type. About 10 engineers continuously answer the phone calls and the answering times are constantly automatically monitored. This way the Customer always talks to the same operator and in the shortest time, simplifying and speeding up the solution of the problem.  The interventions at Customer's are fast and efficient, thanks to the large number of operating engineers and for the presence of a wide spare parts stock with thousands and thousands of parts, corresponding to a value of several million Euro, all located into large automatic storage systems. The service is operative also on Saturday morning and during the month of August.   

Offered services:

• Packing removal and machine cleaning, power connectiom, functional test and test-run, installation of the accessories requested by the Customer, preparation for transport 

• Installation, testing and training at Customer's side about programming and maintenance maintenance

• Assistance by phone during working days and on Saturday morning; for this there are no charges even wfter warranty expiry

• The phone calls to Service department are received directly by our phone operators

• On-site service, under warranty and after warranty period

• Ready delivery spare parts supply all over Italy through qualified couriers

phone +39 0521 707300
via Francesco Barbacini, 5/A - 43122 Parma (PR)

Overmach Macchine Utensili

OVERMACH S.p.A. Via Giuseppe Righi, 12 - z.i. Moletolo - 43122 Parma
Ph.+39.0521.771071 (r.a.) Fax +39.0521.771291
tax code and P.IVA 02372890349 - Share Capital €20.000.000 i.v.
R.E.A PR 232533 - Reg. Imp. PR 02372890349
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